Privacy Policy for Live Light Decluttering & Organising 

Last updated: December 2025 

Live Light Decluttering & Organising (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, join our mailing list, or use our in‑person or virtual decluttering services. 

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). 

1. Who We Are 

Live Light Decluttering & Organising is a decluttering and home‑organisation service operating in South East London and Kent as well as virtually (online across the UK) 

Data Controller: 

Live Light Decluttering & Organising 

Email: livelightdecluttering@gmail.com 

2. What Personal Data We Collect 

We may collect and process the following personal data: 

a) Information you provide directly 

• Name 

• Email address 

• Phone number (if provided) 

• Home address (for in‑person sessions) 

• Details about your home or organisational needs 

• Payment information (processed securely through third‑party payment providers; we do not store card details) 

b) Automatically collected data 

• IP address 

• Browser type and device information 

• Cookies and tracking data (see Cookie Policy) 

c) Email marketing sign‑up 

When you join our mailing list, we collect your email address and any optional information you provide. 

3. How We Use Your Personal Data 

We use your data to: 

• Provide decluttering and organisational services 

• Communicate with you about bookings, sessions, or enquiries 

• Send marketing emails, newsletters, and updates (only if you have opted in) 

• Improve our website and services 

• Maintain business records for legal and accounting purposes 

4. Lawful Bases for Processing 

Under UK GDPR, we rely on the following lawful bases: 

• Consent – for email marketing and newsletters 

• Contract – to deliver the services you have requested 

• Legitimate Interests – to run, improve, and secure our business operations 

• Legal Obligation – for financial and accounting records 

5. How We Share Your Data 

We will never sell your personal data. However, we may share it with trusted third parties, including: 

• Email marketing platforms (e.g., MailerLite, Mailchimp, Kit.com) 

• Website hosting providers 

• Payment processors 

• Scheduling tools (if used) 

• Professional advisers (e.g., accountants) 

All third parties are required to keep your data secure and process it only in line with UK GDPR. 

6. International Transfers 

Some service providers may be located outside the UK. When this occurs, we ensure appropriate safeguards are in place, such as: 

• Adequacy regulations 

• Standard Contractual Clauses (SCCs) 

7. Data Retention 

We keep your personal data only for as long as necessary: 

• Client records: up to 7 years (for legal and accounting purposes) 

• Mailing list data: until you unsubscribe or request deletion 

• Enquiry forms: up to 12 months if no booking is made 

8. Your Rights Under UK GDPR 

You have the right to: 

• Access your personal data 

• Correct inaccurate information 

• Request deletion (“right to be forgotten”) 

• Restrict or object to processing 

• Withdraw consent for marketing at any time 

• Request a copy of your data in a portable format 

To exercise these rights, contact us at: livelightdecluttering@gmail.com 

9. Email Marketing & Unsubscribing 

If you subscribe to our mailing list, you can opt out at any time by: 

• Clicking “unsubscribe” at the bottom of any email, or 

• Emailing us directly 

We will stop sending marketing emails immediately upon request. 

10. Cookies & Tracking 

We use cookies for: 

• Website functionality 

• Analytics (e.g., Google Analytics) 

• Marketing and performance tracking 

You can manage cookie preferences through your browser settings or via our cookie banner. Full details are available in our separate Cookie Policy. 

11. How We Protect Your Data 

We use appropriate technical and organisational measures to protect your data, including: 

• Secure password‑protected systems 

• Encrypted website (HTTPS) 

• Limited access to authorised personnel only 

12. Children’s Privacy 

Our services are not intended for individuals under 18, and we do not knowingly collect children’s data. 

13. Changes to This Privacy Policy 

We may update this policy occasionally. Any changes will be posted on this page with the updated date. 

14. Contact Us 

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact: 

Live Light Decluttering & Organising 

Email: livelightdecluttering@gmail.com 

Thank you for trusting Live Light Decluttering & Organising with your information.